Q: My login that was given to me is not working. What do I do?
A: Go to http://www.thebookshopads-online.com/online/login/forgot_password.php and submit your username and email address to retrieve your password.
Q: I paid on the site, but have not received an email with login information. What do I do?
A: Please contact the administrator at admin@thebookshopads-online.com and submit your PayPal receipt as proof of purchase and you will receive a login account.
Q: There is no sound on the video when I go to watch it. What do I do?
A: Please ensure you have the latest version of Adobe Flash player installed on your browser.
Q: I am having trouble downloading some of the documents and handouts. What is the problem?
A: Ensure your browser does not block downloads.
Q: It is taking a long time to download some of the documents and handouts. Is this normal?
A: Download speeds will vary depending on your internet connection and the size of the download. Some downloads are large and a slow internet connection will increase the download time.
Q: When I click to view an ad, nothing happens. How can I fix this?
A: Please ensure your browser does not block pop-ups.
